Refund Policy

    If you are unsatisfied with your purchase of a new Zaya device (“Product”) from Zaya Learning Labs Pvt Ltd. or any authorized online reseller of Zaya for any reason, you have 30 days from the date of purchase to request a refund of the purchase price for the Product.

    1. To qualify for a refund, all the following conditions must be met:

      • A Return Merchandise Authorization (RMA) must be requested from our customer service team within 30 days of the receipt of the Product.
      • To request an RMA, you must contact our customer service team via our website or by emailing us at cse@zaya.in or call at +91-7045459706.
      • Zaya must receive the returned Product within 14 days after a RMA number has been issued. An assigned RMA number is valid for 14 days only and will expire on the 15th day after the date of issuance, at which time any returned Product will be refused.
      • Any accessories originally included with the Product you purchased must be included with your return.
      • Zaya may require that you furnish proof of purchase details to obtain an RMA.
      • Returned Product(s) must be in good physical condition (not physically broken or damaged), in either its original packaging or packaging providing an equal degree of protection. Please ensure that any previous shipping labels or other markings have been removed or covered completely. A valid RMA number must be included along with your returned Product(s).
    2. Additional terms and conditions:

      • It is your responsibility to retain a copy of the shipping label with the applicable tracking number signed by an agent of the carrier as proof that the possession of the returned product shipment was transferred to the carrier.
      • Zaya will deduct return shipping costs,and taxes paid (e.g., state, customs, VAT) from the amount of your refund.
      • You shall assume all risk of loss or damage to the Product while in transit to Zaya. If you return a Product to Zaya (a) without a valid RMA from Zaya or (b) without all parts included in the original package, Zaya retains the right to either
        1. refuse delivery of such return or
        2. deduct from the refund paid to you a restocking fee equal to the (i) the retail value of the missing parts.
      • Refunds will be processed and paid within 2 weeks of Zaya’s receipt of the Product.