Remote access is an ability that you give the Zaya support team to access your Classcloud with in the comfort of your classroom/office.
This can be accomplished by using a software called Teamviewer
1. Teamviewer Download Link
Connect your device (Laptop ) to Zaya Classcloud.
Once the software is installed, click on the Teamviewer logo, this will open a page with Your ID and password (alphanumeric), you will need to share them with the Zaya support team.
1.Connect your device (Laptop) to Classcloud, ensure that the Classcloud is connected to the internet.
You will see the below window
3.Leave Password box blank and type 9001 on the Number box.
4.Click on Submit button.
5.You will see a message "Support is currently running"
Please stand by (do not close the window) until you get further instruction from Zaya support team
Note: Our friendly support engineers will be available between (9:30 AM - 6:30 PM) Mon-Fri, IST.