If videos are not playing there could be few reasons. To troubleshoot this issue check for the following.
- Are you connected to Classcloud?
- Are you currently using Google Chrome ?
- Were these videos pre-installed on the Classcloud?
1.If yes, then do a content sync on the Classcloud, After the Sync gets completed, check the videos.
If still you are not able to view videos please connect with out customer support team at [email protected]