If videos are not playing there could be few reasons. To troubleshoot this issue please follow the below steps:
- Are you connected to Classcloud?
- Are you currently using Google Chrome ?
- Were these videos pre-installed on the Classcloud?
1.If yes, then do a content sync on the Classcloud, After the Sync gets completed,check the videos
If still you are not able to view videos please connect with out customer support team at firstname.lastname@example.org