Privacy Policy

    This Privacy Policy ("Policy") describes how personal information is collected, used, and disclosed by Zaya Learning Labs Pvt Ltd. and its related companies ("Zaya" or "We" or "Us"). This Policy applies to all users of the Services who are 13 years of age or older. For information about Zaya's collection, use or disclosure of personal information about individuals under 13 years of age, please see our Children's Privacy Policy below.

    This Policy applies to all of our Zaya products, including any mobile applications and any of our other websites or applications that post this Policy (respectively the "Site" or "App") as well as all of our services made available through the Site or App (together with the Site and the App, the "Services"). 

     

    WHAT WE COLLECT

    We collect information about you and your students either through information that you and your students provide to us, information that we automatically collect through technology, and information collected through the use of cookies, unique identifiers and other tracking tools, and information collected through the use of third party analytics technologies. We may combine information we collect from you, your student's teacher or school, or third parties, as applicable, with information we collect from you or your student directly.

    Information a School Gives Us

    We collect personal information you give to us, which may include personal information of your students if you give us such information. You are letting us know that you have all necessary authority or consent to provide us with students' personal information if you provide us with it. For example, in connection with your use of the Services, you may provide us your name, country, postal code, email address, username, password, and other information, including demographic information and information about your classroom, your school, and your students. For more information about how your personal information is shared, please see the section of this Policy titled "Sharing of Personal Information" below.

    Information a Student Gives Us

    We collect any personal information a student directly provides to us through use of the Services, including a student's name, username, and password (depending on the product). We also collect information about how a student interacts with the Services including how much time they spend on the platform, how they respond to questions, and their overall progress. We may also collect information about a student provided by a school.

    Information Automatically Collected from You and Your Student

    We and our third party service providers may automatically collect information about you and your student's computer or mobile device when you or your student visit our Site or access our App, including by using certain technologies that are further described below (collectively, "Tracking Tools"). Some of the information that may be collected when a user uses the Services, include, for example, computer or device operating system type, IP address, browser type, browser language, mobile device ID, device hardware type, the website or application visited or used before or after accessing our Services, the parts of the Services accessed, length of time spent on a page or using a feature, access times for a webpage or feature, and demographic information, such as gender and age range. These Tracking Tools help Zaya learn more about our users, such as their demographics and internet behaviors, so that we can improve our Services.

    By accessing or using the Services, whether as a registered user or otherwise, you acknowledge, understand, and hereby agree that you are giving us your consent to set and access Tracking Tools, including cookies, on your device and in the emails we send you, and to track your activities and your use of the Services through these Tracking Tools in accordance with this Privacy Policy. For clarity, our third party business partners do not have access to Tracking Tools set by Zaya or on our Services except to the extent necessary to provide services to the Services.

    The following are Tracking Tools used by Zaya or its third party service providers in connection with the Services:

    Cookies

    We may automatically collect information using "cookies." Cookies are small data files stored on your hard drive by a website. Among other things, cookies help us make our Services and your experience better. For example, we use cookies to see which parts and features of our Services are popular, count visits to our Services and improve or tailor the Services and our advertisements to make them more relevant to our users. For more information on cookies, visit http://www.allaboutcookies.org.

    Unique Identifiers

    We may use unique identifiers to track individual usage behavior on our Services, such as length of time spent on a particular page and pages viewed during a particular log-in period. The unique identifiers collect information about a user's use of the Services on an individual basis. We use the information that we gather through unique identifiers to evaluate and improve the Services and its content, including, but not limited to, improving and evaluating the effectiveness of certain materials on our Services and the student and teacher experience while using the Services.

    Web Beacons

    Web beacons, or clear GIFs or pixel tags, are small graphic image files that can be embedded in web pages or emails to collect information about a user's use of our Services or the correspondences that we send to them. The information collected by web beacons allows us to analyze how and how many people are using the Services or when users open our emails. 

    Analytics and Other Technologies

    We use other technologies and analytics services (including Google Analytics) to help analyze how users use the Services. These analytics use cookies, digital images called web beacons and other technological methods to collect and store information such as how often users visit the Services, what features they use, what pages they visit, what emails they open, and what other sites or applications they used prior to and after visiting the Services. We use the information we get from analytics services to improve our Site, App and Services. 

    Mobile Device Identifiers

    Mobile device identifiers are identifiers stored on your mobile device that may track your mobile device and data and activities occurring on or through it, as well as the applications installed on it. Mobile device identifiers enable collection of personal information (such as media access controls) as well as non-personally identifiable information (such as usage and traffic data). As with other Tracking Tools, mobile device identifiers help Zaya learn more about our users' demographics and internet behaviors and operate and improve the Services.

     

    USE OF PERSONAL INFORMATION

    We use information collected through our Services, or disclosed by you on our products or in connection with our Services, for the purposes described in this Policy. For example, we may use your and your student's information to:

    • understand your student's performance in relation to others, and to provide you and your student with insight into their performance;
    • understand your and your student's preferences and to enhance your and your student's experience and enjoyment using our Site, App, and Services;
    • operate, maintain, and improve our App and Services;
    • respond to comments and questions and provide customer service;
    • send you related information including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages;
    • customize advertisements and communicate about promotions and other news about Services offered by us;
    • protect, investigate, and deter against fraudulent, unauthorized, or illegal activity;
    • link or combine with other personal information we get from third parties such as your associated school, to help understand your needs and provide you with better service; and
    • provide and deliver products and services that you request.

    We will not use your personal information in any way other than in connection with providing the Services, as described in this Policy, as directed by a teacher or school, or upon obtaining your consent.

    SHARING OF PERSONAL INFORMATION

    We do not share your or your student's personal information except as follows:

    • with your school at their request;
    • with third party service providers, consultants, and other service providers who perform services for us and need access to your or your student's information to do that work in a manner consistent with this Policy (for example, our web hosting provider, third party analytics service providers, advertising services providers, and purchase processors);
    • to comply with laws or to respond to lawful requests and legal process;
    • to protect the rights and property of Zaya, our agents, users, and others including to enforce our agreements, policies, and terms of use;
    • in an emergency to protect the personal safety of our users or any person;
    • in connection with or during negotiation of any merger, financing, acquisition, bankruptcy, dissolution, transaction or proceeding involving sale, transfer, divestiture, or disclosure of all or a portion of our business or assets to another company, in which case the company receiving the personal information would be obligated to follow this Policy.

    We may create and use anonymized and/or aggregated data for our own purposes by excluding information (such as your or your student's name) that makes the data personally identifiable to you or your student. The purposes for which we may create and use anonymized and/or aggregated data include but are not limited to, conducting analysis and generating statistics regarding the use of our App, and/or Services.

    We will not share your or your student's personal information in any way other than in connection with providing the Services, as described in this Policy, as directed by a teacher, parent/legal guardian or school, or upon obtaining your consent.

    We require our third party service providers not to use your or your student's personal information other than to provide the services that we have requested.

    We will not disclose your or your student's personal information to any third party for that third party's own marketing purposes. 

     

     

    SECURITY OF YOUR PERSONAL INFORMATION

    We encrypt the transmission of your and your student's personal information using security measures designed to protect the security, privacy, confidentiality, and integrity of personal information against risks through the use of administrative, technological, and physical safeguards. We also take reasonable steps to release Children's personal information only to third parties who are capable of maintaining the confidentiality, security and integrity of such information, and who provide assurances that they will maintain the information in such a manner. Despite our efforts, however, third parties may still find ways to hack into the Services and intercept data transmissions. Therefore, although we take security very seriously and work very hard on behalf of your and your student's privacy, we cannot guarantee the security of your or your student's information.

     


    Zaya Learning Labs Child Privacy Policy

    We know how important it is to you to understand how your Child's personal information is collected and shared. We take your Child's privacy very seriously. This Children's Privacy Policy ("Children's Policy") describes how Zaya Learning Labs Pvt Ltd. and its related companies ("Zaya" or "We" or "Us") collect, use, and disclose personal information from students under the age of 13 who have been given access to the Services by their school or their parents (each, a "Child") and explains how each parent or guardian ("Parent" or "you") may request the deletion of, or place certain restrictions on the collection, use, and disclosure of, your Child's personal information. This Children's Policy applies to the Zaya products that post this Children's Policy (respectively the "Site" or "App"), and our services made available through the App or other platforms (together with the App, the "Services").

    IMPORTANT NOTICE FOR SCHOOL USERS

    If your Child has been given access to the Services by the school your Child is affiliated with, this Children's Policy does not govern how your school might collect, use, or disclose your Child's information. Please consult with your school for more information about their privacy practices. In addition, your Child's information may be shared with your school or school district. Your school may choose to share, and we may share at their request, your Child's information with new administrators or teachers. We are not responsible for your school's collection, use, or disclosure of your Child's personal information or information shared at your school's request. Please contact your school to better understand your school's privacy practices.

    WHAT WE COLLECT

    We collect information about your Child in a variety of ways, such as information that your Child provides to us, information that your Child's school provides to us, information collected automatically through technology, information collected through the use of cookies and unique identifiers, and information collected through the use of third party analytics technologies. We may combine information we collect from you or your Child's teacher or school (see our general Privacy Policy) with information we collect from your Child.

    Information Your Child Gives Us

    We collect any personal information your Child provides to us, including your Child's name, classroom affiliation, username, and password. We also collect information about how your Child interacts with the Services, including the articles that your Child reads, the types of articles your Child has expressed interest in, quiz-related information, responses your Child writes to teacher assignment prompts, how much time your Child spends reading the articles, and other performance related information. We also collect writing by your Child in many forms, including but not limited to their annotations and written responses to writing prompts. We may also collect information about your Child provided by your school.

    Information about Your Child that Your Child's School Gives Us

    We collect personal information about your Child that your Child's school, school district and/or their administrators choose to provide to and share with us, directly and through third party service providers.

    Information Automatically Collected from Your Child

    We automatically collect information about your Child's computer or mobile device when your Child visits our Site or uses our App by using the technologies described below (collectively, "Tracking Tools"). Some of the information that may be collected when a user uses the Services, include, for example, computer or device operating system type, IP address, browser type, browser language, mobile device ID, device hardware type, the website or application visited or used before or after accessing our Services, the parts of the Services accessed, length of time spent on a page or using a feature, access times for a webpage or feature, and demographic information, such as gender and age range. These Tracking Tools help Zaya learn more about our users, such as their demographics and internet behaviors, so that we can improve our Services. For clarity, our third party business partners do not have access to Tracking Tools set by Zaya or on our Services except to the extent necessary to provide services to the Services.

    The following are Tracking Tools used by Zaya or its third party service providers in connection with the Services:

    Cookies

    We may automatically collect information using "cookies." Cookies are small data files stored on your Child's hard drive by a website. Among other things, cookies help us make our Services and your Child's experience better. We use cookies to see which parts and features of our Services are popular, to count visits to our Services and improve or tailor the Services to make them more relevant to your Child.

    Unique Identifiers

    We may use unique identifiers to track individual usage behavior on our Services, such as length of time spent on a particular page and pages viewed during a particular log-in period. The unique identifiers collect information about a Child's use of the Services on an individual basis. We use the information that we gather through unique identifiers to evaluate and improve the Services and its content, including, but not limited to, the effectiveness of certain materials on our Services and a Child's experience while using the Services.

    Analytics and Other Technologies

    We use other technologies and analytics services (including Google Analytics) to help analyze how users use the Services. These analytics use cookies, digital images called web beacons, and other technological methods to collect and store information such as how often users visit the Services, what features they use, what pages they visit, what emails they open, and what other sites they used prior to and after visiting the Site. We use the information we get from analytics services to improve our Site, App, and our Services. 

    Web Beacons

    Web beacons, or clear GIFs or pixel tags, are small graphic image files that can be embedded in web pages to collect information about a Child's use of our Services. The information collected by web beacons allows us to analyze use of the Services, such as how and how many people are using the Services.

    Mobile Device Identifiers

    Mobile device identifiers are identifiers stored on a mobile device that may track a Child's mobile device, and data and activities occurring on and through it, as well as the applications installed on it. Mobile device identifiers enable collection of personal information (such as media access controls ) as well as non-personally identifiable information (such as usage and traffic data). As with other Tracking Tools, mobile device identifiers help Zaya learn more about our users' demographics and internet behaviors and operate and improve the Services.

     

    USE OF PERSONAL INFORMATION

    We use information collected through our Services, or disclosed by your Child on our Site or App or in connection with our Services, for the purposes described in this Children's Policy. For example, we may use your and your Child's information to:

    • understand your Child's performance in relation to others and to provide you and your Child with insight into their performance;
    • understand your Child's preferences and to enhance your Child's experience and enjoyment using our Site, App and Services;
    • operate, maintain, and improve our Site, App and Services;
    • respond to comments and questions and provide customer service;
    • send your Child related information including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages;
    • communicate about promotions and other news about Services offered by us;
    • protect, investigate, and deter against fraudulent, unauthorized, or illegal activity;
    • link or combine with other personal information about your Child that we get from third parties such as your associated school, to help understand your Child's needs and provide your Child with better service; and
    • provide services that your Child requests.

    We will not use your Child's personal information in any way other than in connection with providing the Services, as described in this Children's Policy, or as directed by a teacher, parent/legal guardian or school.

    SHARING OF PERSONAL INFORMATION

    We do not share your or your Child's personal information other than as follows:

    • with your school or school district at their request;
    • with new teachers within a school that already uses Zaya 
    • with third party service providers, consultants, and other service providers who perform services for us and need access to your or your Child's information to do that work in a manner consistent with this Children's Policy (for example, our web hosting provider, third party analytics service providers and purchase processors);
    • to comply with laws or to respond to lawful requests and legal process;
    • to protect the rights and property of Zaya, our agents, users, and others including to enforce our agreements, policies, and terms of use;
    • in an emergency to protect the personal safety of its users or any person;
    • in connection with or during negotiation of any merger, financing, acquisition, bankruptcy, dissolution, transaction or proceeding involving sale, transfer, divestiture or disclosure of all or a portion of our business or assets to another company, in which case the company receiving the personal information would be obligated to follow this Children's Policy.

    We may create, use, and disclose anonymized and aggregated data for our own purposes by excluding information (such as your Child's name) that makes the data personally identifiable to your Child. The purposes for which we may create, use, and disclose anonymized and aggregated data include, but are not limited to, conducting analysis and generating statistics regarding the use of our Site, App, and/or Services.

    Additionally, we may share your Child's personal information with new teachers who use the Services in their classrooms when your Child enrolls in such teachers' classes.

    We may create and use anonymized and/or aggregated data for our own purposes by excluding information (such as your Child's name) that makes the data personally identifiable to you or your student. The purposes for which we may create and use anonymized and/or aggregated data include but are not limited to, conducting analysis and generating statistics regarding the use of our Site, App and/or Services.

    We will not share your Child's personal information in any way other than in connection with providing the Services, as described in this Children's Policy, or as directed by a teacher or school.

    We require our third party service providers not to use your Child's personal information other than to provide the services that we have requested. We will not disclose your Child's personal information to any third party for that third party's own marketing purposes. Additionally, we will not knowingly use or disclose your Child's information (whether personal information or otherwise) for behavioral targeting of advertisements to your Child. We do not sell Children's personal information. For clarity, we may make recommendations within or through the Services of features, tools, and content on the Services to students, including Children, based on their demographic information or activities on our Services. For example, we may suggest a text set to a student based on a previous one the student has read or based on the student's age or grade level.

    INFORMATION CHOICES AND CHANGES

    Below are some ways you can control the collection and use of your Child's information in connection with the Services. While we and others give you choices described in this policy, there are many ways web browser signals and other similar mechanisms can indicate your choice to disable tracking, and we may not be aware of or honor every mechanism.

    Information in the Services

    You may change some of your or your student's personal information stored in the Services by following the directions on the Site or App. You may send requests about your or your student's personal information, including requests to change your or your student's contact preferences and update or correct your or your student's personal information, to our contact information below. In some cases, changes about a student's personal information may have to be executed by the student's school or teacher, and in such situations, we will attempt to assist you and the school or teacher with such efforts.

     

     

    Third Parties

    Please be aware that different rules might apply to the collection, use or disclosure of your Child's information by third parties in connection with their advertisements, promotions and other websites you encounter on the Internet. The use of such technology by these third parties, and their policies and practices regarding your information and their sites and services, is within their control and not Zaya's. Those parties may use the information they collect from your Child consistent with their own privacy policies, which we encourage you to carefully review.

    SECURITY OF YOUR CHILD'S PERSONAL INFORMATION

    We encrypt the transmission of your Child's personal information using security measures designed to protect the security, privacy, confidentiality, and integrity of personal information against risks through the use of administrative, technological, and physical safeguards. We also take reasonable steps to release Children's personal information only to third parties who are capable of maintaining the confidentiality, security and integrity of such information, and who provide assurances that they will maintain the information in such a manner. Despite our efforts, however, third parties may still find ways to hack into the service and intercept data transmissions. Therefore, although we take security very seriously and work very hard on behalf of your Child's privacy, we cannot guarantee the security of your Child's information.